Shipping policy

Last updated: 1 September 2026

This policy explains shipping for orders placed through www.ysensbeauty.com.

Destinations and shipping rates

Available destinations, shipping methods and charges are shown at checkout and depend on the delivery address, parcel characteristics and selected service. We may be unable to ship certain products to destinations where carrier, dangerous-goods, customs or legal restrictions apply.

Order processing

Orders are processed as promptly as reasonably possible. Processing times may be longer during holidays, launches, sales, stock checks or address verification. An order is not considered shipped until the carrier accepts it and tracking or dispatch confirmation is issued.

Delivery estimates

Delivery times displayed on the Site, at checkout or in a dispatch message are estimates supplied by the carrier and are not guaranteed arrival dates unless we expressly agree otherwise. Express shipping may be available for selected destinations; contact us before ordering if you need a quote or time-sensitive service.

Where EU consumer law applies and no different delivery period has been agreed, goods will be delivered without undue delay and normally no later than 30 days after the contract is concluded. Your legal remedies for late delivery remain unaffected.

Address accuracy

You are responsible for providing a complete and accurate delivery address, recipient name, telephone number and any information reasonably required by the carrier. Contact us immediately if a correction is needed. We cannot guarantee changes after processing begins. Additional costs caused by an incorrect or incomplete address, refusal, or failure to collect may be charged where permitted by law.

Tracking and split shipments

Where tracking is available, we will provide a tracking number or link. Tracking events may take time to update. Orders may be shipped in more than one parcel, in which case you may receive separate tracking details and delivery dates.

Customs, duties and import taxes

International orders may be subject to import duties, taxes, customs clearance fees or brokerage charges. Unless the checkout expressly states that these amounts are included, the recipient is responsible for them. Customs authorities may require identification or additional information. We do not control customs assessments or clearance times.

Delays, failed delivery and collection

Delays may result from customs, carrier disruption, weather, peak seasons, public holidays, security checks, remote locations or other circumstances outside reasonable control. If tracking shows that a parcel is awaiting collection or requires recipient action, please contact the local carrier promptly. A parcel returned because it was refused, not collected, or addressed incorrectly may be refunded after receipt, less non-recoverable shipping or return costs where permitted by law.

Lost, damaged or incorrect parcels

Inspect your parcel on delivery. If it is damaged, incomplete, incorrect or appears lost, email bruce@ysensbeauty.com as soon as reasonably possible with your order number, tracking number and clear photographs where relevant. We will investigate with the carrier and provide the remedy required by our policy and applicable law.

Risk of loss

For consumer orders, risk passes to you when you or a person designated by you physically receives the goods, except where mandatory law provides otherwise or you independently appoint a carrier not offered by us.

Contact

Guangzhou Yichen Trading Co., Limited (trading as Ysen's Beauty)
Room 1605, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong
Email: bruce@ysensbeauty.com