Last updated: 1 September 2026
Seller
Guangzhou Yichen Trading Co., Limited
Trading name
Ysen's Beauty
Person responsible for mail-order sales
WANG SONG
Business address
Room 1605, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong
Contact details
Telephone: +86 176 7703 8306
Email: bruce@ysensbeauty.com
Website: www.ysensbeauty.com
Selling price
The selling price and applicable currency are displayed on each product page and again at checkout before an order is placed.
Charges in addition to the selling price
Shipping charges, where applicable, are displayed at checkout. International orders may also be subject to import VAT, customs duties, clearance fees, brokerage charges or other taxes unless checkout expressly states that they are included. A payment provider may separately charge currency-conversion or other service fees.
Payment methods and payment timing
The payment methods available for an order are displayed at checkout and may include supported credit or debit cards and third-party payment services. Payment is due when the order is placed. Authorization, capture and account posting are processed under the terms of the selected payment provider.
Delivery
Orders are processed as promptly as reasonably possible after payment confirmation. The available shipping method and estimated delivery period are displayed at checkout before the order is placed. Delivery estimates are not guaranteed arrival dates unless expressly agreed. Delivery may take longer because of customs, carrier disruption, public holidays, peak periods, address verification or other circumstances outside our reasonable control.
Returns, exchanges and cancellations
Our voluntary return period is 30 days after receipt, subject to the eligibility conditions and exclusions in our Refund and Return Policy. Contact bruce@ysensbeauty.com before returning any item. For a voluntary return or change-of-mind return, the customer pays the direct return shipping cost unless mandatory law requires otherwise. We pay reasonable return costs for items confirmed as damaged, defective or incorrect.
To request cancellation, contact us immediately. Cancellation cannot be guaranteed after processing or shipment has begun. Any mandatory rights available under applicable consumer law remain unaffected.
Damaged, defective, incorrect or non-conforming goods
Please contact us as soon as reasonably possible after delivery and provide the order number and clear photographs where relevant. We will assess the issue and provide the remedy required by applicable law and our policies, which may include replacement, repair, price reduction or refund.
Special sales conditions
Product availability, quantity limits, sale periods and destination restrictions are displayed on the relevant product page or at checkout where applicable. Certain chemical, adhesive, liquid or otherwise restricted products may be unavailable for some destinations because of carrier, customs, dangerous-goods or legal restrictions.